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Dedicated Micros Global
Warranties

Support  >  Service Centre  >  Warranties

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Choose a product from the menu above to view warranty terms


Dedicated Micros products have always been supplied with one year warranty as per our standard terms and conditions of sale. We are happy to announce that upon registering the unit with ourselves we will be able to offer an extended warranty period at no additional cost.

The details below show the total extended warranty period once the product has been registered, otherwise a one year warranty period applies to unregistered units.

For further information please contact:
customerservices@dmicros.com

Search Results

Product Description Size
DV-IP NV8 3 YEARS INCLUDING HDDS  
DV-IP Decoder 2 years, including 2 years on hard disk drives  
SD Excel (Closed IPTV) 3 years, including hard disk drives  
DV-IP RT 3 years, including hard disk drives  
TransVu DVR (excluding HDD): 2 year warranty subject to standard terms and conditions. HDDs: As HDD manufacturer warranty  
TransVu Express 1 years, including hard disk drives  
TransVu Compact 1 years, including hard disk drives  
TransVu Status Module 1 year  
TransVu 2 3 years, including hard disk drives  
SD Advanced 3 years, including 3 years on hard disk drives  
SD (8 & 16 Channel) 2 years, including 2 years on hard disk drives  
Layer 3 Enhanced CCTV Switch 1 year  
Digital Sprite 2 RS 2 years, including 2 years on hard disk drives  
Digital Sprite 2 PLUS 3 years, including 3 years on hard disk drives  
Digital Sprite 2 with CD 2 years, including 2 years on hard disk drives  
Digital Sprite 2 2 years, including 2 years on hard disk drives  
Digital Sprite 2 3 years, including 3 years on hard disk drives  
SD Excel (Closed IPTV) 3 years, including hard disk drives  
SD Advanced (Closed IPTV) 3 years, including hard disk drives  
EcoSense 2 years, including hard disk drives  
DV-IP HD 3 years, including hard disk drives  
DV-IP Decoder 2 years, including 2 years on hard disk drives  
DV-IP RT 3 years, including hard disk drives  
485-bus e-support Adapter (CC01) 1 year  
485-bus to RS232 Converter (CC0232A) 1 year  
Wharton Clock Module (CC01A/W) 1 year  
EPOS Interface Unit 1 year  
ATM Interface Module 1 year  
KBS3 Digital Remote Keyboard 1 year  
Sprite Lite Remote Control (RC03) 1 year  
System Sprite Keyboard (KBS2) 1 year  
KBS3A Digital Remote Keyboard 1 year  
485-bus Alarm Module (CI01) 1 year  
485-bus Relay module (CI02) 1 year  
485-bus Junction Box (CJ01) 1 year  
Remote Infrared Receiver (IR01) 1 year  
Video Switch (CX02) 1 year  
DRX Series Telemetry Receivers Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
DTX 1000 Telemetry Transmitter Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
DTX 300/400/500 Telemetry Transmitters Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2020 Infra Red Illuminator DM2020/300 Watt 2000 Hours of use. DM2020/500 Watt 4000 Hours of use  
2025 Infra-Red LED Illuminator Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
880/883 Infra Red Illuminator DM880/883 Series 2000 Hours of use  
Oracle PTZ Dome Oracle domes are guaranteed for 4 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an Oracle dome will have a valid warranty on the repair of 12 months.  
ICE Mono (1/2inch) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Colour Mono (1/2inch) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Colour Mono (1/3inch) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Day/Night (1/3inch) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Mono (1/3inch) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE HyperD Camera (WDR) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Colour/Mono Mini-dome ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Day/Night Mini-dome ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE HyperDome (WDR) ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
ICE Mono Mini-dome ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
Vandal Resistant Mini-dome ICE cameras and domes supplied by Dedicated Micros are guaranteed for 5 years from date of purchase against faulty workmanship or defective materials. Repairs conducted on ICE cameras and domes will have a valid warranty on the repair of 12 months.  
2060 PTZ Dennard 2060 domes supplied prior to 1 September 2007 are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Dennard 2060 domes supplied after 1 September 2007 are guaranteed for 4 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on a 2060 prior to 1st April 2008 will have a valid warranty on the repair of 6 months. Repairs conducted on a 2060 post the 1st April 2008 will have a valid warranty on the repair of 12 months.  
506 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90003 Pendant Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90004 Snowdrop Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90005 Vintage Style Wall Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90006 Ceiling Mount Plate Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90007 Corner Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90008 Extended Corner Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90009 Extended Wall Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90010 Rain Shield Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials.  
160/165 Mounting Bracket Dennard products are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2010 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2015 Camera Housings Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
285 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
436 Mounting Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
504 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
508 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
515/6/7 Camera Housings Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
Washer Unit Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
Wiper Unit Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2000 Pan & Tilt Head Preset Potentiometers: Standard pre-set potentiometers have a design life of 1,000,000 operations. The long life version potentiometers have a design life of 3,000,000 operations. Autopan: Pan and tilts with an Autopan facility carry a 1 year warranty from date of purchase. DC Motors: Products utilising DC motors carry a 1 year warranty  
90002 Wall/Pendant Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90001 Tile Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
ANPR Cameras HyperSense cameras are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an ANPR HyperSense Camera will have a valid warranty on the repair of 12 months.  
ANPR Cameras HyperSense cameras are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an ANPR HyperSense Camera will have a valid warranty on the repair of 12 months.  
ANPR Cameras HyperSense cameras are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an ANPR HyperSense Camera will have a valid warranty on the repair of 12 months.  
CamVu2000 CamVu cameras are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on a CamVu will have a valid warranty on the repair of 12 months.  
ANPR Cameras HyperSense cameras are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an ANPR HyperSense Camera will have a valid warranty on the repair of 12 months.  
Layer 3 Enhanced CCTV Switch 1 year  
SD Excel (Closed IPTV) 3 years, including hard disk drives  
SD Advanced (Closed IPTV) 3 years, including hard disk drives  
DV-IP NV8 3 YEARS INCLUDING HDDS  
DV-IP ATM 2 years, including 2 years on hard disk drives  
DV-IP Express 3 years, including 3 years on hard disk drives  
DV-IP ATM Express 2 years, including 2 years on hard disk drives  
SD (4 & 32 Channel) 2 years, including 2 years on hard disk drives  
DV-IP Server 3 years, including 3 years on hard disk drives  
DV-IP Encoder 3 years, including 3 years on hard disk drives  
BX2 Continuous Archive 3 years, including 3 years on hard disk drives  
BX2 BX2 50pps (PAL), 60pps(NTSC): 3 years, including 2 years on hard disk drives BX2P 100pps(PAL), 120pps (NTSC) 3 years, including 3 years on hard disk drives BX2P 100pps (PAL), 120pps(NTSC): 2 years, including 3 years on hard disk drives  
HighVu Excel 3 years, including 3 years on hard disk drives  
Eco9 CD 2 years, including 2 years on hard disk drives  
Eco4 CD 2 years, including 2 years on hard disk drives  
RAID 2 years, including 2 years on hard disk drives  
JBOD 2 years, including 2 years on hard disk drives  
Oracle PTZ Dome (CW 4512 Version) Oracle domes are guaranteed for 4 years from the date of purchase against faulty workmanship or defective materials. Repairs conducted on an Oracle dome will have a valid warranty on the repair of 12 months.  
IP Dome (2060 / 2040) Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
506 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90005 Vintage Style Wall Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90007 Corner Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90008 Extended Corner Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90009 Extended Wall Mount Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
90010 Rain Shield Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials.  
160/165 Mounting Bracket Dennard products are guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2010 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2015 Camera Housings Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
285 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
436 Mounting Bracket Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
504 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
508 Camera Housing Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
515/6/7 Camera Housings Guaranteed for 2 years from the date of purchase against faulty workmanship or defective materials  
2000 Pan & Tilt Head Preset Potentiometers: Standard pre-set potentiometers have a design life of 1,000,000 operations. The long life version potentiometers have a design life of 3,000,000 operations. Autopan: Pan and tilts with an Autopan facility carry a 1 year warranty from date of purchase. DC Motors: Products utilising DC motors carry a 1 year warranty